HEALTH & WELLNESS
Medical Coordination Concierge
Japan has one of the world’s finest healthcare systems and one of the most difficult to navigate without Japanese language skills. La Cuna removes every barrier between you and the care you need: coordinating appointments, providing certified interpretation, arranging logistics, and following up in English for every client, at every stage.
CORPORATE
EXPATS
TOURISM
NO CLINIC COMMISSIONS
Supporting Subheading
Who We Serve
La Cuna Medical Concierge operates through four specialist channels each with dedicated programmes, pricing, and coordinator teams. Every channel includes our four core pillars: medical coordination, bilingual interpretation, travel logistics, and post-treatment follow-up.
Corporate HR
Annual wellness programmes for Japan-based international employees. Bronze, Silver, and Gold tiers billed to your HR department.
Expat Residents
One-time navigation sessions and annual coordination plans for individuals and families living in Japan long-term.
Our commitment:
La Cuna never accepts referral fees or commissions from clinics or medical providers. Our sole obligation is to our clients. All clinical decisions are made by licensed medical professionals — we provide coordination, interpretation, and logistics
Employee Wellness Programs
International employees in Japan face a silent productivity risk: navigating a healthcare system in a language they don’t speak — and their families face it too. La Cuna ensures your team can access, understand, and follow through on healthcare with confidence.
TIER 01
BRONZE
Staff Wellness Foundation
$320 per employee / year
+ $1,200 annual retainer · Min. 10 employees
- Annual full- body health checkup coordination (1 clinic visit)
- English intake form preparation & translation
- Appointment scheduling, reminders & rescheduling
- Results interpretation summary in English
- Annual flu vaccination coordination
- La Cuna helpline for employee health queries
- HR summary report anonymised, end of year
- 3× La Cuna attended visits per /year
- 1× online interpreter session/year
OPTIONAL ADD ON:
Family Bundle: $480 · Spouse + up to 2 children under 18
TIER 02
SILVER
Team Wellness Program
$580 per employee / year
+$2,400 annual retainer · Min. 10 employees
- All Bronze inclusions
- Specialist clinic coordination (up to 2 visits/employee)
- Dental aesthetic or dermatology consultation option
- Individual wellness report per employee (confidential)
- Priority booking — 48-hour appointment guarantee
- Quarterly HR check-in call
- 6× La Cuna attended visits per /year
- 3× online interpreter sessions/year
OPTIONAL ADD ON:
Family Bundle: $980 · Spouse + up to 2 children under 18
TIER 03
GOLD
Enterprise Health Retainer
$820 per employee / year
+ $4,800 annual retainer · Min. 30 employees
- All Silver inclusions
- Unlimited clinic coordination (12 months)
- 24-hour emergency medical navigation line
- Same-week appointment guarantee for all employees
- On-site flu vaccination (clinic partner deployed)
- Airport-to- clinic escort for travelling executives
- Spouse & dependent coverage (up to 2 per executive)
- Bi-annual strategic HR wellness review meeting
- 6× visits (staff) · 8× visits (executives) per year
- In-person specialist interpreter: Staff 2× · Exec 4×
OPTIONAL ADD ON:
Family Bundle: $1,900 · Spouse + up to 2 children under 18
ROI note: The cost of one failed international placement in Japan is estimated at $300,000–$500,000. La Cuna’s Bronze plan for 10 employees costs $4,400/year all-in. Healthcare access and confidence are one of the top factors in expat retention — and one of the most under-resourced.
EXPAT COMMUNITY
Resident Wellness Plans
Healthcare navigation for individuals and families living in Japan. From a one-time clinic booking to a full annual coordination plan — we ensure you can access, understand, and follow through on healthcare in Japan with confidence
ENTRY
Navigation Session
$180
One time – per person
For expats new to Japan’s healthcare system or anyone who needs to find the right clinic and get their first appointment right, without the language barrier.
- 60-minute onboarding call , needs assessment
- Curated clinic shortlist (up to 5 options)
- Appointment booking in Japanese
- Intake form translation
- Day-of SMS guidance
No interpreter escort included at this tier. Most clients upgrade to the annual plan within 60 days
ANNUAL PLAN
Resident Wellness Plan
$980
Annual per person
Full-year healthcare coordination for expats in Japan. Covering routine, specialist, and aesthetic health needs throughout the year.
- All Navigation Session inclusions
- Up to 12 coordinated clinic visits/year
- Interpreter on- call (phone/video support)
- Aesthetic treatment coordination (1 session)
- Prescription & pharmacy navigation support
- Emergency clinic guidance — 24-hr response
- Annual health summary in English
- In person support 2x / year
FAMILY PLAN
Family Concierge Plan
$1,800
Annual · up to 4 family members
Complete healthcare coordination for the whole family.Covering children’s clinics, maternity and OB/GYN, dental, and general wellness. Most popular among expat families with school-age children.
- All Resident Plan inclusions × 4 members
- Paediatric clinic coordination
- Maternity & OB/GYN navigation
- Up to 20 coordinated visits/year (shared pool)
- Up to 20 coordinated visits/year (shared pool)
- In person support 4x /year
Additional family members: $320/person. Ideal for Tokyo, Osaka, and Yokohama.
Not sure which medical plan is right for you?
Tell us who you are and what you need. We’ll recommend the right channel and programme within 24 hours — no obligation.